Integral Collection Management and

Debt Recovery

-Outsourcing of all our direct or indirect services, derived from debt management in all the Spanish territory.
-We are specialized in sectors such as: supplies, telecommunications, finance and insurances.
-Management of all types of debt, both product and seniority-wise, and for both natural persons and legal entities.
-Conscientious fulfilment of the LOPD (Data Protection Law)

Amicable / Extra Judicial Management

  • Campaign strategy, share-dimensioning, time slots.
  • Training of the manager’s team on the type of debt and client’s philosophy.
  • Phone calls ( predictive dialler), letters, texts, e-mails
  • Complaints, negotiation, reminder and notices/warnings
  • Daily activity and results control as well as contact facilitation.
  • Data update and document set-up prior to trial.
  • Customized reporting

Customer service in case of official claims

Before different bodies:

  • Claims before OMIC (Municipal Consumer Information Centre), OCU, AUSBANC and other bodies or associations
  • Proceedings before SESIAD (Secretary of State Information Society and Digital Agenda)
  • For clients from the telecommunications sector
  • Claims before any Public Administration and Arbitral Tribunal
  • Sanction procedures and administrative resources

VAT Recovery

  • Through Warning / Conciliation / Notary request
  • Parallel claim management and total debt recovery
  • Issuance and referral of rectification invoices
  • Fulfilment of administrative procedures (AEAT)
  • Final management report

Judicial Management

  • All types of proceedings: Warnings, executive, declaration (ordinary, verbal), insolvency, etc.
  • Lawyer/Attorney coverage in all judicial districts.
  • Control, support and procedural updates.
  • Amicable management claim alongside judicial proceedings
  • Direct negotiation from the Legal Department, with legal intervention.
  • Customized reporting.

Portfolio valuation and assessment

  • Legal, financial and tax assessment
  • Portfolios Due Diligence
  • Own analysis department
  • From the study, negotiation and closing of the purchase, to the operative development of the investment.


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